Friday, August 17, 2018

Airport Services Agent - Cardiff

August 17, 2018

QR17974 - Airport Services Agent | Qatar Airways | Cardiff

Organisation:Qatar Airways
Job Function:Airport Operations
Division:Cardiff - CWL
Employment Type:Full Time - Permanent
City:Europe | UK | Cardiff
Last date of application:30-Aug-2018

Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
We are currently recruiting for Airport Service agents to be based in Cardiff, Wales.  In this role, you will deliver exceptional service to customers at the airport terminal to help create a stress free environment for customers whilst travelling, ensuring premium passengers receive total quality service and staff adhere to safety policy and security standards of the company. Responsibilities include flight editing, check-in, transfers and boarding in order to ensure a consistent high service standard.
As the first personal contact between the Airline and its customers, you will portray Qatar Airways (QR) image to the highest standard ensuring that our customers receive our award winning five Star services at all times.

Specific Responsibilities:
Delivering the highest level of Customer Service at all customer touch points and representing as a brand ambassador at all times.
Constant liaison and overseeing  with Check-in, Boarding Gates, Ramp activities, Dispatch duties, Cargo logistics, and Lounge.
Supervising service partners activities for the smooth acceptance of passengers and highlighting non-compliance where appropriate.
Directing arriving/peparting passengers to respective areas such as arrival Hall,  check-in areas, departure gates and lounges.
Coordinating with the GHA flight operations department to ensure that all cargo, fuelling, baggage make up Areas, aircraft loading team are fully compliant to QR expectations to achieve a smooth turnaround.
Performing pre and post-flight administration duties.
Handling baggage claims with coordination with the QR Airport Services Supervisor.

About you:
To be successful in this role you will require a minimum of 2 years experience in a customer service role preferably in Airport Operations. High energy, enthusiasm, a positive attitude, attention to detail and the ability to work well in a team are essential to succeed in this high pressured and demanding but exciting environment.
Fluent English is essential for this role. Knowledge of Amadeus Reservations & DCS preferred but not essential.
Please note that this position requires shift work.  You must also have the right to live and work in the UK to be considered for this role.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport