Wednesday, July 25, 2018

SENIOR VICE PRESIDENT - CABIN CREW - 18000138

July 25, 2018
JOB PURPOSE
Responsible for the leadership, direction and guidance of the cabin crew management team and a large, multicultural cabin crew workforce to ensure: a) the delivery of an outstanding and consistent in-flight customer service and b) a seamless crew experience Ensure that the above is in line with Emirates values, culture and engagement. Job Outline:
- To develop, agree and implement a strategy for improving the management and performance of the cabin crew team which compromises of 60 managers. To cascade the delivery of plans through the creation of a strong performance based culture at all levels of Cabin Crew and Management communities, ensuring that priorities, targets and accountabilities are defined, measured and achieved.  To ensure performance measurements are established, communicated prioritized and implemented for the Cabin Crew Managers, Cabin Crew Operations and sickness Management Unit.
- Accountable for the delivery of in-flight experience by cabin crew; including onboard service, safety, language capability and grooming, thus ensuring the corporate image of Emirates Airlines is represented consistently on every emirates flight
- Continually review and develop the Cabin Crew Management organisation, processes and people. Establish the touch points between the various units and establish synergies in policies and practices. Develop and maintain a system for service feedback enabling crew to provide feedback for improvement. Ensure ongoing and regular teamwork.

- Set and drive the standards for a superior internal communication with crew. Accountability includes, increasing organisational awareness and feeling of belonging through mediums such as the crew Portal, increased integration of crew with management or ground based teams, proactive use of the Crew Briefing facilities, personalised admin and query handling service through the service centre, increased frequency of interaction with line managers, increased recognition of good performance.
- Continually review and develop the use of latest technology platforms in enabling real time two-way crew engagement for motivation and feedback.

- Ensure GCAA, International and EK standards are consistently maintained onboard. In conjunction with other stake holders, critically evaluate all incidents and reasons for service failure, poor emergency handling or industrial injuries. Identify where changes in policy, performance, or product are required. Where performance related, ensure cabin crew management teams take timely remedial action.

- Partner SVPCCT in creating effective and comprehensive mechanisms to support crew performance/ training & development plans and National Development (where appropriate) to continually meet the changing pace and product standard of Service Delivery.
- In conjunction with SVPSDS and SVPCCT, critically evaluate all incidents and reasons for service failure, poor incident handling or industrial injuries. Develop remedial plans and drive management action.
- Lead a strong collaborative and engaging relationship with product development team.



- Enable close working relationships within the Cabin Crew Management teams, driving awareness, buy in and contribution to the shared concept of service excellence and consistent application of policies and procedures through constant teamwork. Identify and empower the teams to identify and implement cost effective and efficient performance management initiatives to support the overall business strategy


QUALIFICATIONS & EXPERIENCE

Degree or Honours (12+3 or equivalent)


Experience:

In-flight Administration (preferable) 12+ Years

Cabin Crew Experience is a must

A Masters Degree in Business desirable but not essential.

Knowledge/Skills:
Experience, Knowledge/skills:

Significant experience of managing large work groups.
Airline/Service administration


Cabin Crew management desirable but not essential.
Safety Critical Role: No



SALARY & BENEFITS
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1=Dh3.66. Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in.We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.