Thursday, July 26, 2018

Representative, Flight Attendant American Airlines

July 26, 2018

Date: Jul 25, 2018
Location: Ft Worth, TX, US
Req ID: 20615

Location: AA Headquarters 2 (DFW-HDQ2)
Additional Locations: None
Requisition ID: 20615 
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job is a member of the Flight Service Team within the Customer Experience Division. Responsible for performing a wide variety of duties within Flight Service including transactions related to the administration for flight attendants such as payroll, leave of absence processes, family leave recodes and assisting with setting up training and travel to training.

Specifically, you’ll do the following:
  • Handle phone inquiries and perform a wide variety of duties related to scheduling Flight Attendant Administration duties in both the Semi-automated Business Research Environment (SABRE) and Crew Activity Tracking System (CATS)
  • Ability to understand and explain policies and procedures in accordance with the AA/APFA Joint Collective Bargaining Agreement
  • Ability to handle a high volume of phone calls as well as interacting with a variety of departments including, but not limited to: flight attendants, various levels of management, and the union representing the flight attendants
  • Ability to document discussion records with accuracy and in a timely manner
  • Provide consistent and clear information to the customer and have the ability to understand issues presented on the phone and provide solutions in accordance with policy and procedure
Required Qualifications
  • High school diploma or GED equivalency

Preferred Qualifications
  • Experience working with a contract labor group and knowledge of the flight attendant JCBA
  • Previous call center/contact center experience
  • Knowledge of Microsoft Office
  • Knowledge in SABRE, DECS and RES
  • Ability to make independent decisions and collaborate with manager and team members
  • Ability to type 35 to 50 WPM as this position requires timely and accurate record keeping
  • Willing and able to work extra hours to meet operational needs
  • Willing and able to work rotating shifts, including weekends and holidays
  • Strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
Additional Locations: None
Requisition ID: 20615 

Nearest Major Market: Fort Worth 
Nearest Secondary Market: Dallas 

Job Segment: Payroll, Flight Attendant, Customer Service Representative, Call Center Representative, Call Center, Finance, Aviation, Customer Service