Wednesday, July 25, 2018

AIRPORT SERVICES AGENT (TEMPORARY VACANCY)

July 25, 2018
JOB PURPOSE
- This temporary role is based in Brussels International Airport and is to:
Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times. These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers.
- Co-ordinate the airport operation of chauffeur-driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk. - Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations.
- Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.
- Monitor check-in including 'queue-combing' to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained. - Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
- Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate passengers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
- Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the  Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures. - Monitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure.

- Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers. - Carry out Credit Card verification and travel document checks diligently.

QUALIFICATIONS & EXPERIENCE
- A good level of secondary education or equivalent.
- Experience in Airport Passenger Services handling
- Must have completed professional training courses in Passenger Services and Ground Operations.
- Knowledge of Departure Control system.
- Ability to communicate effectively at all levels in both written and spoken Dutch, French and English.
- Knowledge of Reservations & Ticketing advantageous. Information
- Applicants must have the legal right to live and work in Belgium. The Company will not provide assistance with obtaining work permits.

SALARY & BENEFITS
We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.